Dillon Care is a domiciliary service that offers vulnerable adults the opportunity to live independently at home, but to have an individualised package of support.

 

The service offers the opportunity for individuals to live at home, and to have the support of trained staff to maintaining welfare and choice, support with daily living skills, support with emotional needs, support with personal care, whilst maintaining a level of independence at home and empowering the individual.

 

Dillon Care wants to offer a managed service that offers a future to those who need it and be able to see individuals maintain self respect, confidence, skills, life-style and prospects that are comfortable and at a level that they feel is possible for them to manage independently whilst remaining in their own environment plus within  their local community.

 

We pride ourselves in offering this opportunity to an individual for as long as they need it without the restrictions of time, and individualising, reviewing and managing their needs, with their input and making support a success.

 

Person centred care forms the core of the service we provide and our staff are committed to meeting our aims and objectives:

 

• To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life.

 

• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each client’s right to independence, privacy, dignity, fulfilment, and the rights to make informed  choices and to take risks.

 

• To ensure that each client’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.

 

• To match the nominated worker as closely as possible with the client, and respecting the need to change the care worker in the event of subsequent non-compatibility.

 

• To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the Purchaser / Service User.

 

• To involve service users and carers in the provisions, management and development of services which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.

 

• To ensure that all service users are aware of the procedures of making compliments, comments and complaints.